Before you launched your new system the solution was tested with a small subset of users. But now that it is live, hundreds of users are onboard. New questions, issues and requests are bound to arise.
IssueCARE Mission: User Support
Increase user adoption by enabling users to conduct their job function within the system.
What is IssueCARE?
An Aprimo solution help desk service that tracks, manages and resolves user issues.
Your IssueCARE specialist will be familiar with your business and an expert on your specific Aprimo implementation. Users can contact their support specialist with any issues, questions or requests for desk-side coaching sessions.
IssueCARE clients have access to our consulting team when issue escalation is required. The consulting team is also available if your leadership team needs guidance or advice specific to optimizing or expanding your Aprimo solution. Remember, our job is to make your job easier.
IssueCARE services
- Issue ticket tracking and reporting
- Issue Resolution
- User support - telephone and remote control
- Issue Escalation Management (with Aprimo)
- Issue Management
- Periodic collaboration with client’s management team to review support activities and identified improvement opportunities