Your Aprimo solution was a significant investment. It only makes sense to monitor, assess and manage your solution to ensure it performs as designed, remains aligned to your business when change happens, is embraced by users and is providing the visibility into your business you expected.
ProgramCARE Mission: Accountability
Provide a single point of responsibility for ensuring optimal solution and business alignment.
What is ProgramCARE?
A program management service that enables our clients to manage their business while we manage their Aprimo solution.
Your ProgramCARE manager will be familiar with your business and an expert on your specific Aprimo implementation.
ProgramCARE Services:
- Proactively monitor and assess solution efficiencies and effectiveness
- user adoption and utilization
- reported end user issues
- adherence to specified policies and procedures
- solution functionality and performance
- Propose improvement opportunities to optimize the solution
- Manage all user support, change management and training activities